DELIVERY TERM.
We have different shipping options, depending on the selected option your order will have a longer or shorter delivery time. Once delivered the goods to the carrier they will send you an SMS or email indicating the tracking number of your shipment. In this way you can check with the delivery company the status of the delivery of the order at any time. In general, shipments usually take Spain (peninsula) and the Balearic Islands approximately between 1 and 5 working days (Monday to Friday) to arrive at your address since you confirm the purchase.
I have not received the order confirmation email. Has my order been processed?
If you have not received the confirmation email, but in the shop you have viewed the message with your confirmed order number and have charged the corresponding charge, you can be sure that it has been processed successfully. The reason why you did not receive the email may be due to the fact that the email address may contain an error, that the email has mistakenly entered the spam folder or that there has been a computer problem on our part with the sending of the email. confirmation email You will receive your order without any problem.
Can I know in what state my order is at a certain time?
Orders are usually prepared in a maximum of 24 hours and when you leave our store you will receive an SMS or email from the selected delivery company stating that it is already under your responsibility. With this tracking number you will be able to know at what point you are in each moment.
How I can make sure I made my purchase?
Once you make the purchase in our shop, you will see a message with your order number and the confirmation of the purchase made successfully. In addition, you will receive a confirmation email to the email you have indicated when making the purchase with the details of the order placed.
Can I cancel or delete an item from my order?
Once the order is confirmed, it goes directly to the warehouse where it is processed. This agility in the management of the order prevents us from being able to attend requests for cancellation or changes of articles. However, you can always return the order or item once it has arrived.